Spa Guest Information and FAQs

Reservations

To ensure availability of services and appointment times, we recommend scheduling your appointment(s) several days to a week prior to arriving at the resort. All appointments are reserved with a credit card. If you prefer to request either a male or female therapist, please make it known at the time of booking. Unless you state a preference, bookings are scheduled with the first available therapist of either gender. Reservations can be made at the Solace Spa, located in the lobby of the Huntley Lodge or by calling (406) 995-5803.

General Information

We request that anyone attending Solace Spa or fitness center be 16 years of age or accompanied by an adult. Please silence your cell phone during your visit to Solace.

Valuables

We encouraged leaving all valuable items in your hotel room. The Spa is not accountable for any lost or stolen personal items.

Cancellation Policy

If you need to cancel or reschedule your appointment, 24 hours notice is required. If you miss or fail to cancel your appointment within the cancellation time, your room or credit card will be charged.

Arrival

We ask guests to arrive at least 15 minutes prior to their scheduled treatments to allow time to complete an intake form, change into your robe and sandals, and enjoy our relaxation room. We encourage you to arrive earlier to enjoy the Huntley Lodge fitness center and dry sauna, as well as outdoor heated pool and hot tub. Please understand that late arrivals will not receive an extension of the scheduled treatment and all appointments will end at their scheduled time.

Spa Attire

A luxurious spa robe and sandals will be provided for your use during your spa experience. Our therapists are trained in proper draping procedures to ensure your complete comfort at all times. However, if you prefer to remain partially clothed you are welcome to wear undergarments during your treatment. Our age guidelines are as follows:

Under 18 - Must have signed parent approval.
Under 14 - Additionally must have parent present and wear ‘bathing suit' coverage during all treatments.
Under 6 - Not permitted for Spa Services, but are encouraged to enjoy our Salon Services.

Gratuities

In appreciation of outstanding service, gratuities may be added at your discretion. An amount of 18% to 20% is customary in the industry.

Questions?

Phone: (406) 995-5803
Email: bigskysolacespa@bigskyresort.com