COVID-19 Information & Updates
Update on Big Sky Resort Operations
After careful consideration of the quickly changing circumstances around COVID-19, Big Sky Resort will suspend operations after skiing on Sunday, March 15, 2020. As always, our top priority has been the health and wellbeing of our guests, team members, and community, and this is undoubtedly the right decision given the current situation.
In addition to ski operations, all retail rental shops and Solace Spa will cease operations as well. Food outlets will remain open based on situational needs and a commitment to social distancing. Lodging properties will remain open while guests in-house make alternate travel arrangements. All lodging properties will close by Sunday, March 22.
Seasonal team members will be paid through Sunday, March 22.
We sincerely apologize to all guests currently at Big Sky, or planning to come for a ski trip. Given the short notice, we have relaxed our cancellation and refund policy, and guests are encouraged to visit our website for more information. We will automatically process refunds for future arrivals. We expect our teams will be overwhelmed with calls - but rest assured - there is no urgency to call to discuss cancellations. We will continue to honor this relaxed policy throughout the coming months.
We will evaluate reopening at a later date, and look forward to welcoming guests back to Big Sky as soon as conditions permit.
Please see below for cancellation policies and more information.
A Message to Our Season Passholders
We thank you, our community, for your patience and understanding as we work through the impacts of suspending operations due to COVID-19.
During this time, your personal health and health of your family, friends, and community is most important. We are here for you should you have any questions or needs.
We recognize this 2019-20 winter season has been interrupted and could be cut short for everyone. Please stand by for more information regarding current season passes as we continue to review the situation.
As for next winter's 2020-21 season passes, during these unprecedented times, we understand this may not be the best time to buy a future pass. We are extending the early season pass purchase deadline until further notice. Once things begin to normalize, we will get back in touch with more information.
Rest assured if you cannot reach us right away, we will continue to work with guests in the upcoming weeks.
Thank you again for your patience.
Cancellation & Other Policies
Please review the policies below:
If your reservation is for a Lift Ticket, April Pass, Montana Pass, Montana Pass Upgrade, Snow Sports Lesson or Local Program, Equipment Rental, or Basecamp Activity, please fill out the form linked below.
Lodging reservations for the 2019-2020 winter season will be automatically cancelled and refunded. There is no action required by you.
Season Passholders: No need to fill out this form. We recognize that the season has been cut short for everyone, and we are working hard on a resolution. As our most loyal and dedicated guests, we are committed to keeping you informed. We plan to send out a proactive communication to everyone as soon as we can. Now more than ever, we appreciate you all for your loyalty to Big Sky, and hope to retain your trust and loyalty for many more ski seasons to come.
Winter 2019/2020 Season Passes & Montana Pass
We recognize that the season has been cut short for everyone, and we are working hard on a resolution. As our most loyal and dedicated guests, we are committed to keeping you informed. We plan to send out a proactive communication to everyone as soon as we can. Now more than ever, we appreciate you all for your loyalty to Big Sky, and hope to retain your trust and loyalty for many more ski seasons to come.
2020/2021 Season Pass Deadline
The early season pass pricing deadline has been removed. Additional deadline information will be forthcoming.
April Pass & Montana Pass Upgrade
Your April pass purchase can be refunded if you choose to at this time. To the extent that Big Sky Resort will re-open again, your pass will be valid if you do not request a refund. Please fill out the above form to request a refund.
Unused days from date-specific lift ticket products will be refunded. Please fill out the above form to request a refund.
Snow Sports Lessons
Unusable ski and snowboard lesson reservations will be refunded. The refunds will be processed automatically, with no action needed.
Snow Sports Local Programs
Pro-rated refunds will be applied to the cancelled days of local's programs. The refunds will be processed automatically, with no action needed.
For lodging owned and operated by Big Sky Resort Central Reservations, you can receive a full refund for any bookings through the end of the 2019/2020 winter season. Please note your lodging reservation will be automatically cancelled and refunded. A confirmation will be sent to you and there's no need to contact us.
Ski and board rentals purchased from March 10, 2020, through the end of the season can be canceled at any time before the start date with no cancellation fees. For rentals purchased prior to March 10th, please fill out the above form for a refund.
Seasonal Locker rentals are not required to clean out immediately, and facilities will be accessible in the future.
Seasonal Ski Valet
To collect equipment, please contact email@example.com and/or firstname.lastname@example.org. For Ski Valet season pass refunds we recognize that the season has been interrupted and could be cut short for everyone. Please stand by for more information.
Uphill Travel Policy
Big Sky Resort is currently closed. For the safety of you and our staff, all recreational activities on Big Sky Resort's property are prohibited, including skiing, snowboarding, sledding, hiking, dog walking, mountain biking, and snowmobiling.
Spring Event Cancellation
Looking ahead and considering the wellbeing of our guests, employees, and community, we have made the decision to cancel our spring events, including Big Grass, Pond Skim, and Easter Sunrise Mass. Big Grass ticket refunds will be automatically issued within 24 hours.
SOCIAL DISTANCING PRACTICES
Considering the health and safety of everyone and the recommended practice of social distancing, Big Sky Resort is not enforcing maximum chair lift occupancy and is reducing the occupancy of tram cabins to 10 occupants per cabin. Please inform a lift attendant if you would like to ride a chairlift alone or with your group. Please enjoy the fresh air, and take care of yourself & others.
In many public dining venues, we are reducing density in seating by 50% to follow public spacing guidelines.
Letter To Guests Regarding COVID-19
To our guests:
As the COVID-19 story continues to unfold, Big Sky Resort is closely monitoring updates and guidelines set forth by the Centers for Disease Control and Prevention and World Health Organization, as well as those from our local health authorities.
Big Sky Resort remains open for business as usual, and we are committed to providing a fun outdoor escape with the safest facilities and environment possible.
In order to continue to offer that important outdoor escape for skiers and snowboarders during this time, Big Sky Resort will continue to follow COVID-19 guidelines and direction from the CDC and local Department of Health, as well as increase precautionary measures resort-wide in an effort to reduce the likelihood of transmission. With these efforts, we plan to continue operating the mountain as scheduled.
The safety and health of all our guests and staff is of the highest importance, so we ask that you do your part and stay home if you are sick, show symptoms, or have been potentially exposed to someone with COVID-19. We have a strict mandate for staff to stay home if they show any signs of sickness or exposure as well.
Given the dynamic nature, the situation is subject to change and we are committed to keeping our guests informed. Please visit our website for updates and more information about resort operations, procedures, and policies.
Big Sky Resort
Travel Information: COVID-19 Update
At Big Sky Resort, we take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and employees following the guidance of the Centers for Disease Control and Prevention, the World Health Organization, and local authorities.
On a daily basis, our resort is working to ensure that we meet the latest guidance on hygiene and cleaning. Our resort's health and safety measures are designed to address a broad spectrum of viruses, including COVID-19, and include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures. Specific steps Big Sky Resort takes include:
Employee Health, Safety, and Knowledge: Resort employees' health and safety are essential to an effective cleaning program. Here are some ways we're supporting them:
- Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It's important for their health and that of our guests. We are enforcing frequent hand-washing with soap and water for at least 20 seconds or an alcohol-based hand sanitizer if soap and water are unavailable.
- Ongoing Training and Etiquette: In addition to training on housekeeping and hygiene protocols, resort employees are also being provided real-time COVID-19 awareness training and proper health etiquette including avoiding touching your face and covering sneezes.
- Feeling Ill: Team members are encouraged to stay home if they feel ill or are taking care of an ill family member.
Cleaning Products and Protocols: We use virus-killing products approved by the United States Environmental Protection Agency. Our resort uses cleaning products and protocols which are effective against viruses, including:
- Guest Rooms: Housekeeping uses cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
- Public Spaces: Public Space Attendants have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators (and elevator buttons), door handles, hallways, and public bathrooms. Hand sanitizer is also available in multiple locations across the resort for guest usage as needed.
- Back of House: In the spaces where employees work "behind the scenes," our resort is increasing the frequency of cleaning and focusing on high-touch areas such as entrances, door handles, and staff offices.
Event Notification: If we are alerted to a case of COVID-19 at our resort, we will immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both guests and team members. In addition, should a case occur at Big Sky Resort, we would take steps to seal the guest's room (e.g., preventing entry by staff or others) and undertake a room recovery protocol that is designed to disinfect everything in the room including sanitizing the air.