Look good, feel good.
Feeling good is contagious. We want you to look your best when working with our guests, so you feel your best and deliver the best possible guest experience.
Each employee has a uniform which is mean to represent their department's brand and concept. These uniforms also help convey to guests that you are someone they can reach out to for assistance. If your position does not require a uniform, you should dress in a manner suitable to your position. Any questions on uniform? Consult with your manager.
Personal appearance and proper hygiene is part of the gig. If you report for work inappropriately dressed or groomed, it reflects poorly on everyone at the Resort, and our supervisors may request you to correct the problem before continuing to work, and may result in disciplinary action.
Need to make an exception to your uniform standards for religious or other purposes as required by law? Not a problem. Simply submit your request in writing to Human Resources.
We count on our employees to deliver excellent guest service which ultimately will win loyalty from our guests. As a result, we look to our employees to exhibit good taste in all things related to dress, hairstyle, cosmetics and/or jewelry.
Cleanliness is concern number one for guests when staying at a Resort. In order to serve our guests to the best of our abilities, we expect our employees to present a clean and hygienic image. Prior to coming to work, all employees should bathe, deodorize and maintain proper oral hygiene, and steer away from use of strong perfumes or colognes. Nails should be clean and trimmed.
Hair must be neat and clean of a natural color for those who work directly with our guests. If men's hair exceeds collar length, it must be pulled back in a ponytail or tucked up under a company approved hat. Extreme hairstyles must be pulled back or tucked up under a company-approved hat, or will not be permitted.
Male employees faces must be either freshly clean shaven before reporting to work, or follow our guidelines for facial hair including full beards, mustaches, and goatees:
- Male employees must have full grown facial hair on the date they begin work. Employees that do not have full beards, goatees, or mustaches when reporting to work must remain clean-shaven and not grow a new beard, mustache or goatee while the Resort is open for guests. Facial hair may be grown during times of shutdown, PTO and shoulder seasons.
- Employees with beards, mustaches, and goatees must keep them neatly trimmed. Beards may not exceed more than one-half inch in thickness and may not extend onto the neck area. Mustaches must not extend below the upper lip or exceed more than one-half inch in thickness, must be neatly tapered on the ends, and not present a bushy appearance. Goatees should be trimmed daily and not exceed more than one-half inch in thickness. Patchy, inconsistent coverage is not allowed.
- Sideburns are permitted if neatly trimmed to their natural form but should not be grown below the bottom of the earlobe.
Tattoos must be covered at all times when serving guests, as well as during breaks and when going between work area and parking area. Tattoos on the face or neck are not allowed of Big Sky Resort employees. If your tattoo cannot be covered, only small and non-offensive tattoos may be visible. Examples of offensive tattoos include, but are not limited to, those of obscene or sexual connotation or that are frightful. Any tattoo that cannot be covered while at work must be approved by a supervisor.
Just as Big Sky seeks to offer clean and sanitary spaces for the pleasure of our guests, we also look to our employees to present a clean and sanitary image. When on duty, employees are expected to use judgment and are prohibited from wearing anything on duty that might be considered soiled, in need of repair, or that might create a safety hazard. No underwear or skin may be exposed at the waist. Show up looking good and feeling good.
Make sure your hats are approved or issued by Big Sky Resort. Baseball hats should be worn brim forward.
You must wear the appropriate shoes or boots for your job's activities. Most positions require close-toed shoes.
You will be issued a name badge when starting work. It is to be worn where it may be easily seen during working hours, be company issued and read your proper name. If you forget or lose your badge, you must obtain a replacement from your supervisor.